Customers may return items for a full refund within 30 days of purchase, provided they are unused and in their original condition and packaging.
Any damaged or defective product must be reported within eight (8) days of receipt. In the case of shipping damages, please contact the carrier or our Customer Care department on our Contact Page.
Prior authorization is required for any returned product. ANY PRODUCT RETURNED WITHOUT PRIOR AUTHORIZATION WILL NOT BE PROCESSED. The customer is responsible for all return shipping charges and lost merchandise during return shipments.
Shipping and handling costs are non-refundable.
All custom orders are final and may not be exchanged or returned.
We will not accept CODs or third-party billing for returned merchandise.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. A 25 percent restocking fee will be charged on all returns.
